Fleet-i24: How It Works for Dealers
As a tyre dealer, joining a professional truck breakdown network opens new revenue streams while providing essential services to commercial vehicle operators. Understanding how these networks operate, your role within them, and the benefits they offer is crucial for maximizing this business opportunity.
Network Overview: Your Role in Emergency Response
The network acts as the central coordination hub, handling customer calls, dispatching services, processing payments, and managing quality standards. Your role is to respond promptly with professional mobile service, representing both your business and the network’s reputation.
How the System Works
Incoming Emergency Calls When commercial drivers experience tyre emergencies, they contact Fleet-i24’s 24/7 call centre. Operators collect essential information including location, vehicle type, tyre specifications, and urgency level.
Dealer Selection The network’s dispatch system identifies participating dealers within the service area, considering factors such as:
- Proximity to breakdown location
- Available mobile units and technicians
- Appropriate tyre stock for the vehicle type
- Current workload and response capacity
- Dealer specializations (heavy-duty, construction vehicles, etc.)
Job Assignment and Notification You receive immediate notification via mobile app, SMS, email or phone call with complete job details including customer contact information, exact location coordinates, vehicle specifications, and estimated tyre requirements.
Response Confirmation You confirm acceptance and provide estimated arrival time, which is immediately communicated to the stranded customer. The network tracks your progress and provides updates to maintain customer confidence.
Support for your own Fleets
Add your own fleets With Fleet-i24 you can add your own fleets to the network ensuring your customers get the same level of service you are giving to the other Dealer Partner fleets.
Technical Requirements for Network Participation
Mobile Service Capabilities You must maintain fully equipped mobile service vehicles capable of handling truck tyre emergencies. This includes:
- Heavy-duty hydraulic jacking systems rated for commercial vehicles
- Compressed air systems.
- Complete tool sets for wheel removal and installation
- Safety equipment including warning signs, lights, and high-visibility clothing
- GPS tracking and communication systems for coordination.
- 30 min retorque subject to vehicle manufacturers recommendations.
Technician Certification Your mobile technicians must meet network standards including:
- Commercial vehicle tyre service training
- Safety certification for roadside operations
- Customer service training and professional presentation
- Ongoing education on new vehicle types and tyre technologies
Financial Benefits and Growth Opportunities
Immediate Revenue Impact Network participation typically generates:
- Immediate access to emergency call revenue
- Higher-margin mobile service opportunities
- 24/7 revenue potential from emergency services
The truck tyre emergency breakdown network represents a significant opportunity for qualified dealers to expand their business, increase revenue, and establish valuable long-term relationships with commercial vehicle operators. Success depends on maintaining high service standards, investing in proper equipment, and training, building a reputation for reliability and professionalism within the network.
